There’s some devastating news in store for Cape Town-based fans of Sam Smith: The British singer has had to pull out of his remaining two concerts in the Mother City, after leaving the stage early on Tuesday night.
Smith was 45 minutes into his performance at Grand West Arena when his voice “gave way” mid-performance. He took the decision to end the concert early, hoping he could rest and recover in time for the next two nights. However, fate has conspired against him and he will not be able to serenade the thousands of fans who had bought tickets.
‼️ Sam Smith Announcement ‼️
Big Concerts regrets to announce that the remaining Sam Smith shows on 17th and 18th April at the Grand Arena, GrandWest have been cancelled.
For more info, please click here: https://t.co/7UD6T0sxTO
— BIG Concerts (@BigConcerts) April 17, 2019
Big Concerts are the event organisers responsible for hosting The Thrill of it All shows, which made-up Sam Smith’s South African leg of his world tour. They issued the following statement on Wednesday afternoon:
“This difficult decision was made after Sam sought advice from medical specialists and his team, and after having to cut his show short last night with concerns for his voice.”
“Sam is deeply upset that he is unable to perform for his fans in Cape Town but needs to rest at this time. Big Concerts wishes Sam a speedy recovery and hopes to welcome him back to Cape Town in the future.”
How do I get a refund for Sam Smith tickets?
Tickets bought from the appropriate channels (Computicket’s website and call centre) are going to be automatically refunded by the full price, to the card which was used for the purchase. If you bought your tickets in person, you can get your money back by visiting your nearest Computicket, Shoprite or Checkers store.
However, don’t leave it too long if you have to reclaim your money in-store: The cut-off date to apply for your refund is Friday 31st May. That gives you a six-week window, so it’s advised you act sooner rather than later.