Wed. Sep 30th, 2020

Capitec clients experience unauthorised deductions

The bank has apologised to its clients and said it was still determining how the error occurred

capitec clients experience unauthorised deductions - Capitec clients experience unauthorised deductions

Capitec has found itself in a sticky situation, as a technical error has resulted in thousands of the major bank’s clients woke up to unauthorised deductions on their accounts.

Dozens of the bank’s users were quick to call them out on social media, expressing outrage over the glitch and demanding their monies be returned. Judging by some of the screen grabs posted by bank users, amounts ranging from R100 to as much as R1 400 were taken from their accounts.

One social media users said they were now left stranded as the money deducted was for transport to take to write their final exam.

Capitec clients to be refunded in 24 hours

In response, the bank said they were looking into how a retailer using another bank was able to make double deductions from its clients.

Capitec has further apologised and said the transactions would be reversed within 24 hours.

“We are aware of a technical issue between us & another bank that has caused Capitec clients who transacted on this bank’s card machines to be double deducted. Our IT team is working to rectify the issue. The transactions will be reversed within the next 24 hours,” it said on twitter.

“We will SMS the affected clients directly. We apologize for any inconvenience caused”

The bank’s spokesperson Charl Nel has told Eyewitness News that they will be sending text messages to clients affected by the glitch.

“This transaction process, something went wrong technically. That bank requested the money two times. Some clients will see on their account a double deduction. Our IT team and that other bank’s IT team are working together to resolve this as quickly as possible,” Nel is quoted as saying.

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