New bank branches added to make collection of Smart ID, passport a breeze

If you are a South African-born citizen, you can apply for your Smart ID Card and passport online.

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For the past few decades, getting a new ID or passport would take up a whole day. But since the introduction of eHomeAffairs and its partnership with local banks, it can now take a matter of minutes. If you are a South African-born citizen, you can apply for your Smart ID Card and passport online. 

Smart ID: Apply online

On the eHomeAffairs site you can submit applications online, upload supporting documents, make online payments, and schedule a booking to visit a Department of Home Affairs-enabled bank branch.

According to Home Affairs, a branch visit is still mandatory for the capture and verification of your biometric detail, such as photos, fingerprints and signature. 

This E-Home Affairs system was launched in 2016 and because it lets South Africans apply and pay for their card or a passport online, it is a significant timesaver.

Collect at Home Affairs or bank

After filling in all the required information and making a payment, applicants can then collect their card or passport at a Home Affairs office or the nearest supported bank branch that offers a Home Affairs Live Capture Service.

E-Home Affairs branches are available at 16 bank locations across the country, but that number is set to grow over the course of 2020.

19 more bank branches to be added

MyBroadband spoke to South Africa’s major banks, which confirmed that 19 new locations will be added in the coming months.

 According to MyBroadband, Absa Retail and Business head of physical channels Tshiwela Mhlantla said that DHA IT equipment installation is currently in progress at 10 new branches. The bank is set to roll out additional services at: 

  • Rosebank Mall;
  • Menlyn Maine; 
  • Key West; 
  • Claremont;
  • Stellenbosch; 
  • Waterfall Mall;
  • Woodlands;
  • Pinetown;
  • Fourways Mall; and
  • Randburg.

Nedbank said it will extend E-Home Affairs services to another four branches in 2020.

“Service at Nedbank St George’s Mall, Rustenburg Square, Nedbank Durban North and Nedbank North Cape Mall is planned to go live between February and June 2020,” the bank said.

Standard Bank spokesperson Ross Linstrom said the bank will open five more branches which offer Smart ID and passport services.

Two of the branches – one in Kingsmead, in Durban, and another in Jubilee Mall, in Hammanskraal, North West – came online on Monday 10 February.

The other three branches – in Port Elizabeth, Kathu, and Promenade Mall, in Cape Town – are expected to open by the end of March 2020.

These are the current Smart ID offices and bank branches around the country where you can apply.

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